Warranty

Introduction At The Bag Museum, we stand behind the quality of our shopping bags and tote bags, offering a comprehensive warranty to ensure your satisfaction. This guide outlines our warranty policy for bags crafted from premium materials like canvas, leather, and synthetics. Our warranty covers defects in materials and workmanship, providing peace of mind for your fashion investments. For any claims, contact our customer service with proof of purchase. This warranty applies to original owners and is non-transferable.

Warranty Period Our standard warranty lasts for 2 years from the date of purchase on all shopping and tote bags. During this time, we repair or replace items at our discretion if they fail due to manufacturing issues. Extended warranties may be available for select collections—check your product details or our website for specifics. Keep your receipt or order confirmation as proof, as claims without documentation may be denied.

What is Covered We cover defects such as faulty stitching, zipper malfunctions, strap breakage under normal use, and material flaws like premature fading or cracking not caused by misuse. Hardware issues, including buckles or clasps that fail prematurely, are included. If your bag develops these problems within the warranty period, we’ll handle repairs free of charge, including shipping costs for returns. This ensures your bag remains a reliable part of your long-term collection.

What is Not Covered The warranty does not cover normal wear and tear, such as scuffs, colour changes from sun exposure, or minor cosmetic damage from daily use. Damage from accidents, improper care (e.g., machine washing leather), overloading, or alterations by third parties is excluded. Stains, odors, or issues from exposure to harsh chemicals, water damage, or pet-related harm are not covered. Misuse, like using the bag for heavy-duty purposes beyond its design, voids the warranty.

Claim Process To file a claim, email photos. We’ll review and guide you on next steps, typically resolving within 14 days. Repairs use matching materials where possible to preserve your bag’s style.

Maintenance Tips for Warranty Validity Follow our care guide to maintain eligibility—gentle handling and proper storage prevent avoidable damage. By adhering to these, your warranty remains intact, extending the life of your curated bag.